Complaints

King Street Dental Practice is always pleased to receive constructive feedback on our services and suggestions for improvements.

Please ask to speak to our Practice Manager, Hazel Lyons, or fill in our comments form. If you are dissatisfied with any aspect of our care or treatment, please bring your concerns to any member of staff. If they are unable to resolve this directly, they may ask you to speak to Toni our Lead Dental Nurse or Mr. Lyons
Written complaints should be addressed to Hazel Lyons, our complaints manager at the practice.
If having gone through our Practice-based Complaints Procedure you remain dissatisfied, you can still use the following:


NHS: For  complaints regarding NHS treatment and services in Dumfries & Galloway 

Patient Feedback and Complaints Co-ordinator
Patient Services Department
NHS Dumfries & Galloway 
Crichton Hall 
Bankend Road 
Dumfries DG1 4TG 
Phone: 01387 272 733 
Email: dg.feedback@nhs.net



Non NHS (private) complaints:

Dental Complaints Service 
Stephenson House 
2 Cherry Orchard Road 
Croydon 
CR0 6BA

Their email address is:

 info@dentalcomplaints.org.uk

Their telephone number is 08456 120 540 at local rate (Monday - Friday 9am - 5pm)


The General Dental Council is the organisation which regulates dental professionals in the UK. They can be contacted as follows:

General Dental Council

37 Wimpole Street

London W1G 8DQ
+44 (0) 845 222 4141 (UK local rate)
or +44 (0) 20 7887 3800

Website: http://www.gdc-uk.org 

 

 

Difficulty in Making a Complaint?

If you have difficulty in expressing you complaint the Dumfries & Galloway Advocacy Service is there to help. Dumfries and Galloway Advocacy Service works on behalf of individuals in Dumfries and Galloway to speak up and promote rights when accessing NHS & Local Authority Services. This is a free,confidential & personal independent advocacy service. 

Registered Office : 

Dumfries & Galloway Advocacy Service
107 English Street, 
Dumfries 
DG1 2DA.

Telephone:  01387 247237

You can phone at any time, please leave a message if they are not available and they will get back to you as soon as possible.

E-mail: info@peoples-advocacy.com

Their website is: www.peoples-advocacy.com 

Opening times

Mon:9.00 am - 5.30 pm
Tue:9.00 am - 5.30 pm
Wed:9.00 am - 5.30 pm
Thu:9.00 am - 5.30 pm
Fri:9.00 am - 5.30 pm
Sat:By arrangement
Sun:CLOSED